Job Title:

Work from Home Call Center Executive

Location: Work Form Home
Company: TEZTHINK WEB SOLUTIONS
Employment Type: Full-Time/Part-Time

Job Overview: Tezthink web solutions is looking for a motivated and detail-oriented Work from Home Call Center Executive to join our team. In this role, you will handle customer interactions from the comfort of your home, ensuring high-quality service and support. You will be responsible for managing inbound and outbound calls, addressing customer inquiries, and providing solutions to enhance customer satisfaction.

Key Responsibilities:

• Manage inbound and outbound calls effectively from a home-based setup.

• Provide accurate information regarding products/services and resolve customer queries or complaints.

• Maintain and update customer information in the CRM system.

• Follow up with customers as needed to ensure issues are addressed promptly.

• Meet or exceed performance metrics and targets.

• Collaborate with team members and supervisors to achieve team goals.

• Handle and escalate complex issues to the appropriate department when necessary.

Qualifications:

• High School Diploma or equivalent (Bachelor’s degree preferred).

• Prior experience in a call center or customer service role is preferred.

• Strong verbal and written communication skills.

• Proficiency in using computers and call center software.

• Reliable internet connection and a quiet, dedicated workspace.

Skills Required:

• Excellent interpersonal and communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage time effectively and multitask.

• Self-motivated with a strong work ethic and a positive attitude.

• Adaptability and ability to work independently.

Benefits:

• Competitive salary and performance-based incentives.

• Flexible work hours and the convenience of working from home.

• Health insurance and other benefits (if applicable).

• Opportunities for career growth and professional development.

• Supportive remote work environment with regular team meetings and updates.

How to Apply: If you are interested in this remote opportunity, please send your resume and a cover letter to Email-job@jobpulse.in with the subject line “Work from Home Call Center Executive Application – [Your Name].”

Application Deadline: 30/08/2024

TEZTHINK WEB SOLUTIONS is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace for all employees.

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